The use of AI chatbots in higher education has increased significantly over the past year, as colleges and universities continue to look for ways that technology can enhance the student experience, improve operational efficiency, and reduce costs. Tambellini research shows that 15 percent of North American higher education institutions will have adopted at least one AI chatbot by the end of 2020, and we expect to see adoption continue to grow.
What’s driving higher education’s interest in artificially intelligent and machine learning-enabled chatbots? Do chatbots really live up to the hype? What should institutions consider if they’re looking to implement an AI chatbot?
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