Although frequently discussed in the market, the COVID-19 pandemic forced institutions to begin implementing tactics to support and diversify shared services. Emerging at many institutions is the one-stop-shop – a new holistic student approach that differs greatly from traditional services and exists on a spectrum depending on the institution. Requiring significant collaboration, cross-functional governance, and awareness of culture change and processes, the one-stop shop is set to become a staple for student success in the near future. Read this research to learn about this trend, including insight and recommendations from the few institutions that have already begun this process.
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Supports institutions from technology strategy through contract negotiation
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