2021 Practice Guide: Designing One-Stop Shops for Student Services

Why Read This Research

Although frequently discussed in the market, the COVID-19 pandemic forced institutions to begin implementing tactics to support and diversify shared services. Emerging at many institutions is the one-stop-shop – a new holistic student approach that differs greatly from traditional services and exists on a spectrum depending on the institution. Requiring significant collaboration, cross-functional governance, and awareness of culture change and processes, the one-stop shop is set to become a staple for student success in the near future. Read this research to learn about this trend, including insight and recommendations from the few institutions that have already begun this process.

Key Questions Answered

  • How do one-stop shops differ from traditional shared services?
  • What have early adopters found essential to their success?
  • Are one-stop shops cost-effective?


  • Vendor in Focus: ConexED, EAB, Microsoft, Salesforce, ServiceNow, TeamDynamix, Technolutions
  • Software Category in Focus: Advising and Retention CRM, CRM Enterprise Platforms, Service Management
  • Author: Laura Gogia, Senior Analyst, Tambellini Group
  • Research Availability: December 2021

Table of Contents

  1. Executive Summary
  2. Practice Landscape
  3. Practice Trends
  4. Practice Recommendations

Share This Research

Get Access to Tambellini Group Research

Work Better, Smarter, and
Faster With the Tambellini Group

Supports institutions from technology strategy through contract negotiation

Enables planning for short and
long-term strategies

Empowers CIOs to lead their institutions into a dynamic technology landscape

Higher Education Institutions


Solution Providers & Investors

market insights

Become a Member of The Tambellini Group.

Get exclusive access to higher education analysts, rich research, premium publications, and advisory services.

Request a Briefing with a Tambellini Analyst

Suggest your research topics

Subscribe to Tambellini's Top of Mind.

Weekly email featuring higher education blog articles, infographics or podcasts.