2022 AI Chatbots Brief

Client-Only Research

Why Read This Research

Institutions are often seeking solutions to serve their students and staff better. Following the COVID-19 pandemic and an increase to improve the student experience, the importance of real-time access to information became an even greater focus for institutions. Over the last two years, institutions have been seeking out AI-powered chatbots to address current and emerging student and operational needs trends. Read this brief to gain valuable knowledge on AI chatbots, why institutions should pay attention, things to consider, and more.


  • Vendor in Focus: Amazon Web Services, Anthology, Gecko, Google,, Jenzabar, Microsoft, Ocelot, Oracle, Salesforce, Signal Vine, Unit4, Workday
  • Software Category in Focus: IT Tools and Infrastructure
  • Author: Rebekah Russell, Analyst, Tambellini Group
  • Research Availability: March 2022

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