Robotic process automation (RPA) tools provide a method to automate manual process steps by simulating human and computer actions in an electronic process. With RPA, institutions can find savings and improve customer service, two imperatives in today’s environment. Even before the COVID-19 pandemic hit higher education with difficult financial choices, higher education was under extreme cost and performance pressures. RPA tools have been employed in several industries effectively, not only reducing the cost of executing high-volume, repetitive tasks but also improving customer service and freeing staff hours for more complex tasks.
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