Unified Communications as a Service Brief

Why Read This Research

Today’s trend of offering services in the cloud is quickly becoming the de facto way of doing business. While no new significant additions have been added to the old Unified Communications offering, Unified Communications as a Service (UCaaS) provides institutions with new opportunities to create business process efficiency. The most common services include telephony, unified messaging, instant messaging, and conferencing for audio, video, and web. These services are provided on all common office platforms, including mobile devices, while enabling better business processes. Read this brief to understand why institutions should pay attention to UCaaS offerings, approaches Tambellini is seeing, and things to consider.


  • Vendors in Focus: 8×8, Mitel, RingCentral, World Wide Technology
  • Software Category in Focus: UC
  • Author: Michel Davidoff, Chief Infrastructure Officer (retired), California State University, Office of the Chancellor
  • Research Availability: January 2021

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