Higher education institutions are finding new and innovative ways to use Constituent Relationship Management (CRM) to improve and optimize the student lifecycle. Based on The Tambellini Group research, readers of this report will gain an understanding of the myriad of ways that institutions use Salesforce to address key aspects of the student lifecycle. One compelling aspect of Salesforce for institutions is that it integrates well with legacy ERP/SIS and modern cloud solutions. In addition, the report covers the following topics: technical overview of Salesforce architecture and components, single versus multi-org strategies, engaging with Salesforce, navigating Salesforce license options, and build or buy considerations.
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Supports institutions from technology strategy through contract negotiation
Enables planning for short and
Empowers CIOs to lead their institutions into a dynamic technology landscape