Institutional use cases and the videoconferencing technologies used to support them changed in the past year. Entire cultures around video chat, virtual meetings, and video-based synchronous classes emerged. Providers changed pricing models, added education-friendly functionality, and rolled out education-purposed offerings. Although use cases vary, the four most common scenarios are virtual meetings, audio and video calls, virtual classes, and virtual learning environments. This report compares products across five categories: administration and pricing, security and privacy, inclusivity, productivity, and participant engagement.
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