Modernizing CRMs for Student Success
The COVID-19 Pandemic expedited the timeline for technological modernizations at many institutions. As the fall Just like on-campus students, remote learners expect a quality student experience from their higher ed institution. Providing a quality experience coincides with modernizing and simplifying virtual services, yet the work toward this can not be done until institutions understand what […]
Enterprise CRM for Higher Education: Part 1 – Architecture
While most institutions have invested in at least one departmental CRM solution, higher education is seeing a growing trend of institutions taking a more holistic approach and deploying CRM applications across enterprises. This movement is gaining momentum as the demand for higher education to optimize its relationships and engagement with its constituents continues to increase, […]
Modernizing the Student Experience with Marilyn Smith
Tambellini’s Alex Freeman sat down with Marilyn Smith, Vice President of Information Technology and Chief Information Officer of George Mason University (GMU), to discuss the university’s student experience redesign initiative, data warehousing, constituent relationship management (CRM), their new state-of-the-art instructional building on campus, and more. GMU is a Tambellini Member and Smith serves on the […]
See. Feel. Change. The Evolution of Change Management.
As someone who’s implemented new technologies in higher ed for more than a decade, my on-going joke is that I use my public relations degree daily trying to convince people I’m making their lives easier with technology, not harder! As a fast-talking, multi-tasking technologist who embraces change, my lessons learned over the years have been […]
A Workday vs. Salesforce Implementation: Lessons Learned from Georgetown University
Beth Hayes, Deputy CIO and Director of Enterprise Services at Vassar College, interviews Linda Buckley, Assistant Vice President for Administrative Applications at Georgetown University, about some differences between implementing Workday and Salesforce. The Tambellini Group has written extensively on SIS/ERP, including Workday, as well as on CRM trends and Salesforce in higher ed. You can […]
