2022 Field Guide: CRM

Why Read This Research

Over the last decade, the US higher education CRM market has undergone a significant transformation. As deployment options and solutions continue to mature, institutions realize the success CRM platforms bring to multiple campus departments. In addition to looking at the state of the CRM higher education market, this field guide defines the market conditions and provides an overview of the leading solution providers and their products for institutions to consider when selecting a CRM system. Read this field guide to dive deep into the US higher education CRM market.

Key Questions Answered

• What are the current market conditions of CRM in higher education?
• What approaches are institutions using to deploy CRM, and what are the pros and cons of each?
• What are the higher education trends for packaged CRM solutions compared to building custom applications?
• What are the options and considerations for deploying CRM enterprise wide?
• What are the key CRM solutions being adopted in higher education?

Features

• Vendor in Focus: Anthology, Ellucian, Frequency Foundry, Microsoft, Salesforce, Technolutions
• Software Category in Focus: CRM Platforms
• Authors: Mary Beth, Senior, Analyst, Tambellini Group
• Research Availability: December 2022

Table of Contents

1. Executive Summary
2. Market Conditions
3. Market Snapshot
4. Anthology Overview
5. Ellucian Overview
6. Frequency Foundry Overview
7. Microsoft Overview
8. Salesforce Overview
9. Technolutioins Overview
10. Institutional Considerations
11. Methodology