Higher education institutions are leveraging artificial intelligence chatbots to meet students’ digital expectations of instant access to services and support. In this 2023 field guide, Tambellini provides market insight and considerations that can help institutions evaluate and differentiate leading AI chatbot products. Gain insight into the higher education AI chatbot vendor market, focusing on Ivy.ai, Modern Campus, Mongoose Research, and Ocelot. Explore the conditions influencing current and future AI chatbot technology selections and investments.
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