2023 Field Guide: Selecting AI Chatbots

Client-Only Research

Why Read This Research

Higher education institutions are leveraging artificial intelligence chatbots to meet students’ digital expectations of instant access to services and support. In this 2023 field guide, Tambellini provides market insight and considerations that can help institutions evaluate and differentiate leading AI chatbot products. Gain insight into the higher education AI chatbot vendor market, focusing on, Modern Campus, Mongoose Research, and Ocelot. Explore the conditions influencing current and future AI chatbot technology selections and investments.

Key Questions Answered

  • What is the current state of the US higher education AI chatbot market?
  • What are the differentiators between leading AI chatbot vendors and their products and strategies?
  • How are AI chatbot vendors maturing their products to meet higher education requirements?


  • Vendor in Focus:, Modern Campus, Mongoose Research, Ocelot
  • Software Category in Focus: Chatbots
  • Authors: Paul O’Brien, Senior Analyst, Tambellini Group
  • Research Availability: July 2023

Table of Contents

  1. Executive Summary
  2. Market Conditions
  3. Market Snapshot
  5. Modern Campus
  6. Mongoose Research
  7. Ocelot
  8. Institutional Considerations
  9. Methodology

Client-Only Research

Share This Research

Realize Your Institution's Goals Faster with the Tambellini Group

Supports institutions from technology strategy through contract negotiation

Enables planning for short and
long-term strategies

Empowers CIOs to lead their institutions into a dynamic technology landscape

Higher Education Institutions


Solution Providers & Investors

market insights

Become a Client of the Tambellini Group.

Get exclusive access to higher education analysts, rich research, premium publications, and advisory services.


Request a Briefing with a Tambellini Analyst

Suggest your research topics

Subscribe to Tambellini's Top of Mind.

Weekly email featuring higher education blog articles, infographics or podcasts.