Case Studies

Johnson & Wales University Scales Zoom for Remote Operations

Why Read This Research

When Johnson & Wales University (JWU) closed its campus in response to the COVID-19 pandemic, it needed to prepare for remote operations. In the past, the institution used a variety of videoconferencing solutions, but JWU now required a singular, more reliable infrastructure that could support the entire campus community. Impressed by Zoom for its dial-in capabilities, reliability, security features, and usability, JWU integrated the platform with its LMS system in 2020. Read this research to learn more about JWU’s selection decision, including implementation and best practices.


  • Vendor in Focus: Zoom Video Communications
  • Software Category in Focus: Zoom Meetings & Chat
  • Institution in Focus: Johnson & Wales University
  • Research Availability: December 2022

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