Case Studies
05/7/2021

Ocelot’s Chatbot Supports County College of Morris in Assisting Students

Why Read This Research

County College of Morris (CCM) staff were consumed with responding to phone inquiries from students seeking general information that was often available online. Financial aid was one of the main topics that generated student questions and kept the Office of Student Financial Aid staff constantly on the phone during peak periods. CCM’s CIO reached out to Ocelot to express interest in the company’s chatbot platform and was intrigued by the company’s financial aid expertise, the platform’s multilingual support, and an extensive knowledgebase of questions and explainer videos out of the box. Read this research to understand how the implementation of Ocelot’s AI chatbot has helped CCM more efficiently answer students’ questions.   

Features

  • Vendor in Focus: Ocelot
  • Software Category in Focus: Chatbots
  • Institution in Focus: County College of Morris
  • Research Availability: May 2021

Share This Research

Get Access to Tambellini Group Research

Work Better, Smarter, and
Faster With the Tambellini Group

Supports institutions from technology strategy through contract negotiation

Enables planning for short and
long-term strategies

Empowers CIOs to lead their institutions into a dynamic technology landscape

Higher Education Institutions

peertelligent

Solution Providers & Investors

market insights

Become a Member of The Tambellini Group.

Get exclusive access to higher education analysts, rich research, premium publications, and advisory services.

Request a Briefing with a Tambellini Analyst

Suggest your research topics

Subscribe to Tambellini's Top of Mind.

Weekly email featuring higher education blog articles, infographics or podcasts.