County College of Morris (CCM) staff were consumed with responding to phone inquiries from students seeking general information that was often available online. Financial aid was one of the main topics that generated student questions and kept the Office of Student Financial Aid staff constantly on the phone during peak periods. CCM’s CIO reached out to Ocelot to express interest in the company’s chatbot platform and was intrigued by the company’s financial aid expertise, the platform’s multilingual support, and an extensive knowledgebase of questions and explainer videos out of the box. Read this research to understand how the implementation of Ocelot’s AI chatbot has helped CCM more efficiently answer students’ questions.
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