Case Studies

UCR Streamlines Call Management and Enhances Hybrid Teaching, Learning, and Working with Zoom Solutions

Why Read This Research

In 2022, the University of California-Riverside’s technology priorities included modernizing its phone call management solutions and infrastructure and optimizing hybrid teaching, learning, and working. Learn how UCR deployed Zoom Phone, Zoom Contact Center, and Zoom Rooms to streamline the maintenance and user experience across multiple services for students, faculty, and staff.


  • Vendor in Focus: Zoom Video Communications
  • Institution in Focus: University of California-Riverside
  • Research Availability: March 2024

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