Wayne State College is an institution serving a high percentage of first-generation college students. In 2018, the college noticed its staff was stretched thin in its communication with students. After enrollment increased, the need to accommodate students 24/7 increased, and offloading some of the administrative staff’s operational workloads became necessary. Wayne State College began exploring chatbot technology to bridge the gaps in its services, ultimately selecting Ivy, a self-service chatbot from Ivy ai. Read this research for deeper insight into Wayne State College’s decision, including implementation tactics, benefits, best practices, and more.
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