Case Studies

Wayne State College Boosts Student Support Capacity with

Why Read This Research

Wayne State College is an institution serving a high percentage of first-generation college students. In 2018, the college noticed its staff was stretched thin in its communication with students. After enrollment increased, the need to accommodate students 24/7 increased, and offloading some of the administrative staff’s operational workloads became necessary. Wayne State College began exploring chatbot technology to bridge the gaps in its services, ultimately selecting Ivy, a self-service chatbot from Ivy ai. Read this research for deeper insight into Wayne State College’s decision, including implementation tactics, benefits, best practices, and more.


  • Vendor in Focus:
  • Software Category in Focus: Chatbots
  • Institution in Focus: Wayne State College
  • Research Availability: February 2022

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