The Evolution of the Chatbot: Introducing Generative AI
To meet expectations around timely, relevant, and personalized communications amid budget cuts, staffing shortages, and other pressures, many higher education institutions are turning to chatbots—more recently, generative artificial intelligence (AI) chatbots. Institutions have been using chatbots for years now. However, recent solution advancements that utilize generative AI have profound implications for higher education, which has […]
Why Is Modernization Planning Urgent?
Over the last several years, we have heard much about digital transformation (DX) being important to higher education. However, DX is not a goal for every institution, as one of our clients recently reminded me. DX addresses fundamental change in an institution’s approach to delivering on its core mission areas: education, research, and service. […]
