3 Trends in Higher Education Student Success and Retention
As higher education institutions face increased enrollment and financial challenges and the looming enrollment cliff, there’s been a renewed and critical focus on what institutions can more directly control—student retention. In the last decade, institutions have been grappling with several student success challenges, including underutilized institutional resources due to lack of engagement, siloed processes across […]
Generative AI in the LMS: A Looming Dichotomy of Instructional Quality
Generative artificial intelligence (AI) is simultaneously going to make some instruction better than ever and some worse than it has ever been—and you might not be able to spot the difference. It’s no secret that generative AI is here to stay, and it’s no surprise that learning management system (LMS) companies are rolling out new […]
The Evolution of the Chatbot: Introducing Generative AI
To meet expectations around timely, relevant, and personalized communications amid budget cuts, staffing shortages, and other pressures, many higher education institutions are turning to chatbots—more recently, generative artificial intelligence (AI) chatbots. Institutions have been using chatbots for years now. However, recent solution advancements that utilize generative AI have profound implications for higher education, which has […]
Why Is Modernization Planning Urgent?
Over the last several years, we have heard much about digital transformation (DX) being important to higher education. However, DX is not a goal for every institution, as one of our clients recently reminded me. DX addresses fundamental change in an institution’s approach to delivering on its core mission areas: education, research, and service. […]
