2022 Practice Guide: Managing Continuing Education Programs
Why Read This Research Continuing education has been a part of the US higher education landscape for over 100 years. As a result of changing demographics, consumer demand, and the acceptance of remote instruction, institutions are beginning to rethink their approach towards continuing education and tap into the market—some for the very first time. In […]
2022 Practice Guide: Managing AI Chatbots
Why Read This Research Communication practices in higher education have shifted dramatically. Communications have gone from the traditional mailing, phone calls, and in-person events to email, text messages, and virtual events. At the root of this transition is technology. As the digital landscape grows, institutions seek to increase personalized messaging to stay top of mind […]
2022 Practice Guide: Advancement Modernization Selection
Why Read This Research Since 2020, the interest in advancement modernization has more than doubled. Defined differently across intuitions, most institutions agree that innovation around the engagement layer is key. This includes support for social and mobile, personalized communications, multichannel marketing, constituent self-service, online giving, and more. Highly influenced by an institution’s ECRM and data […]
2022 Trend Guide: Video Learning
Why Read This Research It is widely known that COVID-19 accelerated specific higher education trends—video technologies to support teaching and learning being one of the biggest. Over the last few years, the academic landscape has been video dominant, and although institutions are back in the classroom, the future of teaching and learning continues to evolve […]
2022 Field Guide: Cloud Video Learning Platforms
Why Read This Research No longer unique to specific programs and instructors, the changes created by COVID-19 normalized video learning in higher education curriculum and instruction. A comprehensive plan for video learning platforms is now more crucial than ever. With the ability to record, stream, manage, edit, and engage analytics, video learning is embedded in […]
2022 Practice Guide: Selecting Budget and Planning Tools
Why Read This Research Now, more than ever, institutions are under immense financial pressure. To mitigate these pressures, institutions require access to robust tools to better understand their fiscal standing. Many choose to implement a modern, cloud-based budget and financial planning tool as an agile and transparent solution to meet their needs. With functionalities like […]
2022 Practice Guide: Promoting Name and Pronoun Inclusivity
Why Read This Research Finding ways to honor students’ preferred names, name pronunciations, and pronouns have been on higher education’s radar for several years. The concept which aligns with the interests of various students and student groups enhances a student’s sense of belonging—a crucial need required for student success. Looking for a more systematic approach […]
Practice Guide: Student Analytics Solutions
Why Read This Research Although not a new concept for campuses, student success has grown into a significant institution initiative following the COVID-19 pandemic. Institutions seek more robust student analytics platforms to support enrollment yield, retention and engagement levels, success metrics, and other institutional strategic goals. While sometimes challenging to implement, the return on these […]
2021 Practice Guide: Designing One-Stop Shops for Student Services
Why Read This Research Although frequently discussed in the market, the COVID-19 pandemic forced institutions to begin implementing tactics to support and diversify shared services. Emerging at many institutions is the one-stop-shop – a new holistic student approach that differs greatly from traditional services and exists on a spectrum depending on the institution. Requiring significant […]
Practice Guide: Change Management in Higher Education Technology Projects
Why Read This Research Higher education is slow to change. As institutions face the inevitable reality that methods and procedures need constant upkeep to align with standards and expectations, it is critical for IT leaders on campus to implement change management strategies. Although the pandemic forced institutions to change quickly, the changes forced upon institutions […]
