Zoom Ventures Far Beyond Video Calls

Zoomtopia 2023 event graphic

Insights from Zoomtopia 23 Most institutions use Zoom for video in some fashion, whether via a full enterprise license, decentralized individual licenses, or the free version. Zoom has become synonymous with hybrid classes and work, but if you aren’t thinking about how Zoom can meet institutional needs beyond virtual meetings, you should be. Zoom has […]

Silent Cleanup: Managing Technical Debt in Higher Education Mergers and Acquisitions

Top of Mind: Managing Technical Debt in Higher Education Mergers and Acquisitions

With financial, political, demographic, and cultural pressures, higher education institutions are looking for new ways to operate and strengthen their standing (as recently highlighted in this survey.) Institutional leaders are increasingly pursuing mergers and acquisitions focused on aligning resources, simplifying operations, reducing duplication, and either direct or complementary alignment of academic offerings and student profiles. […]

Financial Aid is Hard. Is Your Legacy System Making it Harder?

Top of Mind: Financial Aid is hard.

Financial aid is critical for many students to make higher education accessible. It’s also vital for the financial sustainability of the many institutions that serve those students. But as essential as it is, many colleges are still using legacy systems with complex user interfaces and little or no workflow capabilities to guide students through the […]

Getting the Most Out of Your Technology

Top of Mind: Getting the Most Out of Your Technology

During my time as a university professor in a college of education, I taught several courses on integrating technology into teaching. One of the frameworks discussed often was the SAMR (Substitution, Augmentation, Modification, Redefinition) model, which categorizes technology according to its transformative power. Each level within the model represents increased sophistication and ability to make […]

The Use of ChatGPT in Higher Education Advancement

Top of Mind: Use of ChatGPT in Higher Education Advancement

ChatGPT buzz has recently extended to advancement with debates about the pros and cons of using the public chatbot to support higher education advancement efforts. As many of you already know, ChatGPT, launched by OpenAI, leverages a machine language learning model to converse with humans, answer complex questions, and even write content and application code. […]

The Data Problem in Higher Ed

Top of Mind: The Data Problem in Higher Ed

For higher education leaders, the speed and criticality of strategic decisions that must be made to ensure institutions’ long-term health and viability are unrelenting. However, many leaders we speak with do not have the trusted data and analysis they need to make these decisions confidently. The problem is that most institutions do not have the […]

The Futures of Continuing Education

Top of Mind: The Futures of Continuing Education

Continuing education is experiencing something of a renaissance. In the years immediately preceding the pandemic, continuing education programs were already seeing significant growth as corporate demand for workforce training, certifications, skills development, and specialization increased. Although higher education enrollments experienced significant declines, especially among community colleges, interest in and demand for continuing education did not […]

Keeping it Personal: Technology and the Student Experience

Top of Mind Podcast: Keeping it Personal

The definition of student experience is an ever-changing one. As technology advances, students’ expectations shift to newly introduced possibilities. Inevitably, this affects student experience. However, what’s important to consider is whether implementing a solution just because it’s available is worthwhile to your institution. In this episode, new show host Elizabeth Farrell talks to Dr. Melissa […]

IT Campaign Playbook: CIOs Share Tips for a Successful CRM Enterprise Transition

Top of Mind: CIOs Share Tips for a Successful CRM Enterprise Transition

Election day may have come and gone, but political experts will continue to examine and pick apart every candidate’s results to make sense of why their campaigns worked or failed. While higher education technology leaders aren’t elected officials, the most effective ones know that the path to a successful digital transformation begins with a strong […]

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