Keeping it Personal: Technology and the Student Experience

The definition of student experience is an ever-changing one. As technology advances, students’ expectations shift to newly introduced possibilities. Inevitably, this affects student experience. However, what’s important to consider is whether implementing a solution just because it’s available is worthwhile to your institution. In this episode, new show host Elizabeth Farrell talks to Dr. Melissa Harts, former Chief Information Officer and Senior Vice President at Pasco-Hernando State College (PHSC). Dr. Harts gives listeners an inside scoop on how PHSC leveraged technology to drive a more positive student experience while maintaining personal interactions.

Highlights include:

• How is student experience defined post-pandemic?
• Can the student experience be personal but still seamless?
• The difference between a mindset and business process change.