Going Beyond Student System Market Leaders Might be Worth the Risk
Evaluating alternatives for cost-conscious institutions Rising costs, dwindling enrollment, and a looming demographic cliff are a recipe for trouble—particularly for smaller institutions that are struggling. While the demand and expectations surrounding technology have increased exponentially in the last few years, opportunities exist for smaller institutions to modernize their technology stack while saving money. Where We […]
Strategies for Overcoming IT Hiring Challenges
As the Director of Enterprise Software Systems at Montgomery County Community College in Pennsylvania, Mary Beaver is a paragon of success in building and retaining a high-performing IT team. In fact, the CRM system she and her team of MCCC alumni built won Tambellini Group’s 2023 Innovative Technology Team Award. Listen in as Mary takes […]
What Salesforce Education Cloud Means for Higher Education
Salesforce has launched its new Education Cloud industry platform, providing higher education with an integrated student-centric enterprise-wide CRM solution suite. The company is aligning its Education Cloud product strategy with the same approach that has brought it success across 11 other industries by leveraging the core Salesforce CRM platform and horizontal applications combined with innovations […]
The Unfulfilled Promise of CRM: A One-of-a-Kind Event
On Wednesday, November 16, Tambellini Group hosted a one-of-a-kind event for institutions and organizations interested in CRM (constituent relationship management) in higher education. Tambellini’s Higher Education Summit: CRM Systems brought together top strategic executives from Microsoft, Salesforce, and Technolutions for a candid discussion among competing solution providers and market leaders. Panelists for the event included The […]
Modernizing Technology to Eliminate Pain Points for Students, Faculty, and Staff
For this month’s episode, Kathy Lueckeman joins the Top of Mind family. A tech leader within her own right, Kathy most recently served as chief strategy officer at Olivet Nazarene University (ONU). After completely transforming ONU into a modern campus, Kathy is here to give an inside scoop about the cultivation and success of that […]
5 Key Salesforce Trends for Higher Education
Salesforce held its 10th annual Education Summit in mid-April 2022. While the event was virtual for the third consecutive year, it was packed with exciting innovations specifically designed for higher education. The Education Cloud, the heart of the Salesforce platform, is the foundation for these innovations, including purpose-built development and solutions—many of which leverage recently […]
Salesforce’s Traction on Demand Acquisition Is Unsurprising and Not Significant for Higher Education
On February 25, 2022, Traction on Demand announced that it had signed a definitive agreement to be acquired by CRM market leader Salesforce. Traction on Demand is currently a Salesforce partner firm specializing in Salesforce consulting, application development, and implementation services. The statement indicated that the company would become part of Salesforce Professional Services with […]
Five Things Higher Ed Leaders Should Know About CRMs
In the last decade, constituent relationship management (CRM) has grown exponentially in both capability and user adoption across higher education. The market is progressing from primarily departmental to enterprise CRM, which requires deeper forethought for institutions, especially during selection and implementation. Higher education leaders considering a shift in their campus CRM strategy should keep the […]
Impact of the Salesforce Acquisition of Slack
In December 2020, Salesforce announced the multibillion-dollar acquisition of Slack. At the time, few details were released regarding how the two companies would operate or the potential impacts of the merger. Roughly seven months later, the acquisition is complete, and the future landscape is more evident. Current State When Salesforce announced the completion of the […]
Verticalization Strategies of Megavendors: How is Higher Education Faring?
Application megavendors are reaching a level of maturity in their core cloud applications—in delivery, operations, marketing, and business models. They have stabilized the delivery of core applications in many ways: Continuous delivery: Delivering new functionality without disrupting their customers’ business Flexibility: Implementing configurable applications that work in most industries Reliability: Minimal unplanned downtime using modern […]
