Tambellini’s Vice President of Research, Large Enterprise Systems, Dave Kieffer discusses higher education’s dependency on technology and how past crises and contingency planning for other situations have prepared institutions for meeting the challenges presented by closures due to COVID-19. Kieffer highlights the strengths technology brings to communication during these times, as well as the frustrations employees feel. As staff become accustomed to the new normal, institutions are planning for the next phase of offsite work.
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