Modernizing CRMs for Student Success

Katelyn Ilkani |

Former Tambellini Analyst

Top of Mind Podcast: Modernizing CRMs for Student Success
Estimated Reading Time: < 1

The COVID-19 Pandemic expedited the timeline for technological modernizations at many institutions. As the fall Just like on-campus students, remote learners expect a quality student experience from their higher ed institution. Providing a quality experience coincides with modernizing and simplifying virtual services, yet the work toward this can not be done until institutions understand what problems they are solving. In this episode, Katelyn Ilkani talks with Darcy Van Patten, Chief Technology Officer at the University of Arizona. Darcy shares her perspective and expertise on how the University of Arizona plans to use CRM and user research to solve the problem.

Highlights include:

  • Why students should be at the core of modernization efforts and preliminary implementation research
  • What benefits come with selecting Salesforce as a CRM solution?
  • How has change management influenced the outcome of the project?

Share Article:

Share on linkedin
Share on twitter
Share on facebook
Katelyn Ilkani |

Former Tambellini Analyst

Katelyn Ilkani
Katelyn Ilkani, former Vice President of Cybersecurity, directed the Cybersecurity Research Practice at Tambellini Group. Her expertise covers network security, endpoint security, application security, data security, SIEM, people security, and the managed security services providers’ landscape. Ms. Ilkani has been consistently recognized for her contributions in the field of cybersecurity.

Other Posts From this Author:

If you liked this episode, subscribe to Top of Mind for weekly updates. The podcast is also available on iTunes, Stitcher and Google Podcasts.

Want to be a featured guest? Please contact us.

© Copyright 2021, The Tambellini Group. All Rights Reserved.

Work Better, Smarter, and Faster with the Tambellini Group

Higher Education Institutions

peertelligent

Solution Providers & Investors

market insights

Become a Member of The Tambellini Group.

Get exclusive access to higher education analysts, rich research, premium publications, and advisory services.

Be a Top of Mind Podcast featured guest

Request a Briefing with a Tambellini Analyst

Suggest your research topics

Subscribe to Tambellini's Top of Mind.

Weekly email featuring higher education blog articles, infographics or podcasts.