Modernizing CRMs for Student Success

Katelyn Ilkani |

Former Tambellini Analyst

Top of Mind Podcast: Modernizing CRMs for Student Success
Estimated Reading Time: < 1 minutes

The COVID-19 Pandemic expedited the timeline for technological modernizations at many institutions. As the fall Just like on-campus students, remote learners expect a quality student experience from their higher ed institution. Providing a quality experience coincides with modernizing and simplifying virtual services, yet the work toward this can not be done until institutions understand what problems they are solving. In this episode, Katelyn Ilkani talks with Darcy Van Patten, Chief Technology Officer at the University of Arizona. Darcy shares her perspective and expertise on how the University of Arizona plans to use CRM and user research to solve the problem.

Highlights include:

  • Why students should be at the core of modernization efforts and preliminary implementation research
  • What benefits come with selecting Salesforce as a CRM solution?
  • How has change management influenced the outcome of the project?

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Katelyn Ilkani |
Former Tambellini Analyst
Katelyn Ilkani, former Vice President of Cybersecurity, directed the Cybersecurity Research Practice at Tambellini Group. Her expertise covers network security, endpoint security, application security, data security, SIEM, people security, and the managed security services providers’ landscape. Ms. Ilkani has been consistently recognized for her contributions in the field of cybersecurity.

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