Marshall University Applies Design Thinking to Piloting AI Tools

Why Read This Research

As faculty and staff increasingly began using external AI tools for personal productivity, Marshall University sought to provide a secure environment for its community to access AI solutions within the university’s technology infrastructure. After forming a presidential task force on AI, Marshall began piloting AI-based solutions across multiple departments and teams for insight into their potential uses and return on investment (ROI). Learn about the team’s findings from leveraging a design thinking approach to test Microsoft 365 Copilot and how the work has informed its AI strategy.

Features

• Vendor in Focus: Microsoft
• Software Category in Focus: Productivity Suites, Chatbots
• Institution in Focus: Marshall University
• Future Campus Impacts: Operations, Governance, Innovate
• Author: Michele Cummins, Content Writer, Tambellini Group
• Research Availability: January 2025