Build for Stability, Invest in What Makes You Stand Out
In the rush to modernize and innovate, many institutions fall into one of two traps: they either obsess over perfecting their core systems or they leap into strategic initiatives without a strong data foundation. Because Systems of Record are such a significant investment, there’s a natural desire to extract every ounce of value, often by […]
The Evolution of the Chatbot: Introducing Generative AI
To meet expectations around timely, relevant, and personalized communications amid budget cuts, staffing shortages, and other pressures, many higher education institutions are turning to chatbots—more recently, generative artificial intelligence (AI) chatbots. Institutions have been using chatbots for years now. However, recent solution advancements that utilize generative AI have profound implications for higher education, which has […]
Why Is Modernization Planning Urgent?
Over the last several years, we have heard much about digital transformation (DX) being important to higher education. However, DX is not a goal for every institution, as one of our clients recently reminded me. DX addresses fundamental change in an institution’s approach to delivering on its core mission areas: education, research, and service. […]
