What Advancement Leadership and CIOs Should Know About Modern Advancement CRM Systems

Top of Mind: What Advancement Leadership and CIOs Should Know About Modern Advancement CRM Systems

A tremendous number of higher education institutions have upgraded their advancement CRMs in the last two years, migrating away from legacy systems of 20 or more years. A key factor precipitating this flux of activity is that several widely used legacy advancement systems have been sunset. Another even more causative factor is the inability of […]

5 Key Themes for the Enterprise CRM Journey

Top of Mind: 5 Key Themes for the Enterprise CRM Journey

In the early days of constituent relationships management (CRM), most use cases were highly departmentalized and served a single function. Recruitment and Admissions CRMs and Service Management CRMs (i.e., IT helpdesk) were among the most popular implementations. However, Tambellini’s research shows a mindset shift toward the bigger picture in higher education. Enterprise CRMs (ECRMs) are […]

Rethinking IT in the World of Cloud

If you’re busy trying to keep your old legacy system going and are in a perpetual state of adapting to meet your campus’s needs, you’re not alone. Colby College realized two years ago that things had to change. CIO Cindy Mitchell faced it head on. Her strategic plan includes “the things that eat our lunch” […]

A CTO’s Role in Driving Transformation

Simon Blackwell didn’t have a long-standing career in academia before he became Chief Transformation Officer (CTO) of Mount Saint Mary’s University. His background included ecommerce banking, aerospace, and Wall Street. The institution brought him on initially as a consultant, saw promise, and the rest is history. Whether small or large innovative projects, his approach is […]