University Leads Change Through Artificial Intelligence and Chatbots

Commercial organizations and universities are embracing artificial intelligence (AI) and the University of Alabama at Birmingham is no exception. In fact, it is paving the way for some exciting results. Dr. Curt Carver, Vice President for Information Technology and Chief Information Officer, speaks to AI and other technology tools focused on the intuitive dissemination and exchange of information that delights customers across campus, engages and help students progress and graduate, and leads to cost efficiencies and process optimization.

Highlights include:

• University-wide chatbot capabilities providing action-oriented activity by students and staff
• Untapped benefits, including cost-savings, which chatbots can lead to
• Technologies that this institution envisions using broadly, which will delight customers across the campus and beyond
• Exploration of the downside of artificial intelligence