Ocelot’s Chatbot Supports County College of Morris in Assisting Students
Why Read This Research County College of Morris (CCM) staff were consumed with responding to phone inquiries from students seeking general information that was often available online. Financial aid was one of the main topics that generated student questions and kept the Office of Student Financial Aid staff constantly on the phone during peak periods. […]
WashU Olin Business School Partners with Huron to Deploy Salesforce Enterprise CRM
Why Read This Research For years, the WashU Olin Business School used two disparate CRM systems for recruitment and admissions. Data and leads were handled independently by each department. WashU Olin began to explore options for an enterprise CRM that could centralize data across the business school, enable transparency into how departments produce leads, and […]
Bushnell University Finds Success Replacing Its Legacy Student System with Jenzabar One Student
Why Read This Research Bushnell University was at a crossroads with an approaching de-support by the vendor of its legacy student system. As part of the replacement strategy, the institution was looking to fill several functional gaps, including support for advising and degree audit, a more robust course scheduler, the ability to provide a higher […]
UC San Francisco Finds the Right IAM Solution in Hitachi ID Systems
Why Read This Research In 2013, the University of California System decided to replace its legacy mainframe payroll platform, which also managed identities and had been used by all the UC campuses for over 30 years. With a phased approach, UC San Francisco began its IAM provider search in late 2017. One of UCSF’s requirements […]
Mendix Provides Brigham Young University with Consistent Application Development and Administration
Why Read This Research This case study illustrates how Mendix’s low-code development platform has helped Brigham Young University (BYU) better manage its applications. Prior to 2019, developers at BYU used a variety of programming languages and methods to build applications, an approach that resulted in inconsistent user experiences across the university’s websites and services. Learn […]
Wofford College Gains Efficiency and Reduces Costs by Expanding to Technolutions Slate for Advancement
Why Read This Research By expanding to Technolutions Slate for Advancement, Wofford College has configured its advancement system to meet specific needs and add research data and planned giving functionality. The college reports that Slate’s flexibility provides a high level of control in aligning the system with business processes and workflows. Since deploying Slate, the […]
Arcadia University and Lingk Deploy an Enterprise Approach to Salesforce CRM
Why Read This Research In summer 2019, Arcadia was planning to replace its aging CRM with a modern platform. With a strategy in mind, Arcadia chose to deploy the Salesforce Education Data Architecture (EDA) and enlisted the assistance of a Salesforce implementation partner. When Arcadia’s services contract ended with its implementation partner, the team had […]
The University of Arizona Creates a Better Experience for Students with Salesforce CRM
Why Read This Research In 2018, the University of Arizona embarked on an enterprise-wide CRM initiative to solve horizontal business issues in areas such as marketing, constituent engagement, and service. One of the initial engagement challenges was that departments across the university were using stand-alone, piecemeal processes and tools to engage with strategic constituents, including […]
How StarRez Brought Efficiency to Worcester Polytechnic Institute
Why Read This Research Before deploying StarRez in 2013, Worcester Polytechnic’s processes for supporting student housing and related services were time-consuming for both staff and students. Residential Services staff spent considerable time manually entering student housing and meal selections into their existing system and generating billing charges from that system. Housing staff used three different […]
Anthology CampusNexus Engage Helps Coppin State University Improve the Student Experience
Why Read This Research Coppin State wanted to increase enrollment and improve its first-year student experience, allowing the institution to increase student retention and graduation rates. Coppin looked at research data, which strongly indicates that retention rates are most impacted by students’ first-term experiences. Coppin was drawn to CampusNexus Engage because it is an enterprise-wide […]
