The University of Arizona Creates a Better Experience for Students with Salesforce CRM
Why Read This Research In 2018, the University of Arizona embarked on an enterprise-wide CRM initiative to solve horizontal business issues in areas such as marketing, constituent engagement, and service. One of the initial engagement challenges was that departments across the university were using stand-alone, piecemeal processes and tools to engage with strategic constituents, including […]
How StarRez Brought Efficiency to Worcester Polytechnic Institute
Why Read This Research Before deploying StarRez in 2013, Worcester Polytechnic’s processes for supporting student housing and related services were time-consuming for both staff and students. Residential Services staff spent considerable time manually entering student housing and meal selections into their existing system and generating billing charges from that system. Housing staff used three different […]
Anthology CampusNexus Engage Helps Coppin State University Improve the Student Experience
Why Read This Research Coppin State wanted to increase enrollment and improve its first-year student experience, allowing the institution to increase student retention and graduation rates. Coppin looked at research data, which strongly indicates that retention rates are most impacted by students’ first-term experiences. Coppin was drawn to CampusNexus Engage because it is an enterprise-wide […]
How the University of Rochester Initiated a Data Governance Plan
Why Read This Research The University of Rochester had a decentralized approach to managing its data. Data originated from multiple platforms and was stored in multiple platforms. Each domain of institutional data was often only accessed by the department working with the platform housing the data set. In the summer of 2018, committed to prioritizing […]
Upgrading to Oracle Cloud: Rutgers University Finds Scalability and Efficiency for a New Multi-Campus Environment
Why Read This Research Rutgers University advises institutions embarking on a cloud deployment, or any similar large-scale implementation initiative, to allow plenty of time for planning, process analysis, integrations, and testing. Rutgers shares several critical lessons learned. Institutions should invest in analyzing and cleansing existing data to ensure it is ready for data conversion. It […]
Oracle Cloud ERP Self-Implementation: University of California, San Diego
Why Read This Research As part of its Enterprise Systems Renewal program, UC San Diego designed a value-added selection process, and focused on learning as much as possible during the selection rather than waiting until implementation. After an innovative selection process involving more than 100 subject matter experts across functional areas, the project team selected […]
Aims Community College Chooses Cloud-based Workday Solution to Reduce Ongoing Technology Maintenance and Frees Staff to Focus on Modernizing Business Processes
Why Read This Research Over the past decade, Aims Community College has invested in removing customizations from its on-premises enterprise resource planning system to streamline operations and reduce the level of effort required to maintain its ERP applications. From 2017 to 2019, Aims conducted a college-wide business process analysis and reengineering effort, hiring business analysts […]
