Financial Aid Needs More IT Support
It is no secret that financial aid is foundational to the relationship between an institution and students. Financial aid packages are one of the core factors that students and families use when deciding where to enroll. In today’s increasingly competitive enrollment environment, institutions face even more pressure to elevate the student financial aid experience and […]
What Higher Ed CIOs Should Know About Preferred Names and Pronouns
Preferred name and pronoun use has been on higher education’s radar for a while now, but interest—particularly in technology support—has increased in the last several years.1 Many of today’s students use preferred names exclusively across public and private settings. Although their reasons vary, the practice is closely associated with transitions in gender identity. Gender-neutral pronoun […]
Enterprise CRM: Should I Care?
Summary In higher education, CRM technology has traditionally been scattered across multiple functional areas for multiple purposes. For a few institutions, looking at CRM more holistically has become an imperative. Why? Should you take this approach? It is not right for every campus, as it can cause unnecessary complications. But for some institutions, the alignment […]
Impact of the Salesforce Acquisition of Slack
In December 2020, Salesforce announced the multibillion-dollar acquisition of Slack. At the time, few details were released regarding how the two companies would operate or the potential impacts of the merger. Roughly seven months later, the acquisition is complete, and the future landscape is more evident. Current State When Salesforce announced the completion of the […]
Modernizing CRMs for Student Success
The COVID-19 Pandemic expedited the timeline for technological modernizations at many institutions. As the fall Just like on-campus students, remote learners expect a quality student experience from their higher ed institution. Providing a quality experience coincides with modernizing and simplifying virtual services, yet the work toward this can not be done until institutions understand what […]
Introducing: Rebekah Russell, Tambellini Analyst
As the adage goes, “Knowledge is power.” I am thrilled to share my knowledge and experience as Tambellini Group’s newest Industry Analyst and Research Director for CRM and Student Solutions. Here is a bit about who I am and what I’ve learned so far. My higher education career began in 2010 at Western Kentucky University […]
Enterprise CRM for Higher Education: Part 1 – Architecture
While most institutions have invested in at least one departmental CRM solution, higher education is seeing a growing trend of institutions taking a more holistic approach and deploying CRM applications across enterprises. This movement is gaining momentum as the demand for higher education to optimize its relationships and engagement with its constituents continues to increase, […]
Adopting Recruitment and Admissions Solutions
Introduction Over the past ten years, there has been significant interest and growth in the adoption of best-of-breed recruitment and admissions (R&A) solutions to augment standard student system functionality. There is also a growing expectation that the constituent relationship management (CRM) that is inherent to R&A solutions should extend into other areas of the student […]
Student Success, Continuing the Transformation Journey
Co-Columnist: Dave Kieffer, Vice President, Research, Large Enterprise Systems, The Tambellini Group Increased and Changing External Pressures Pressures outside an institution’s control—beyond accreditation, compliance, and regulation—continue to expand. Diversification and the shrinking size of student populations, and student expectations for a personalized educational experience (when, where, and how they want to experience learning) are growing […]
Tambellini Cloud Summit 2019
The Tambellini Cloud Transformation Summit took place December 4–6 in the greater Boston area. On the heels of a snowstorm, more than 80 attendees shared best practices, participated in workshops, and learned from their peers how and why institutions are moving to the cloud. The Tambellini Group hosted three world-class keynote speakers who started each […]
